# GoTu Docs

> GoTu is a dental staffing marketplace. Dental offices post shifts, and dental hygienists, dental assistants, front desk professionals and associate dentists pick them up. These docs answer common questions about pricing, how GoTu works, and how it compares to other platforms.

Site: https://gotu.com/docs/
Every page is also available as plain markdown by adding .md to its address.

## About GoTu

- [How much does GoTu cost for dental offices?](https://gotu.com/docs/about-gotu/how-much-does-gotu-cost-for-dental-offices.md): GoTu charges per completed shift, with no subscription and no hidden fees.
- [Is GoTu a Temp Agency?](https://gotu.com/docs/about-gotu/is-gotu-a-temp-agency.md): No! We are not a temp agency. We are a marketplace platform for dental offices and professionals to connect directly with each other to fulfill shifts.
- [Is GoTu free for dental professionals?](https://gotu.com/docs/about-gotu/is-gotu-free-for-dental-professionals.md): Yes. GoTu is free for dental hygienists, dental assistants, front desk professionals and associate dentists. There are no fees and no subscriptions. Professionals set their own schedule, choose their shifts and are paid through the GoTu platform.
- [Is GoTu legit?](https://gotu.com/docs/about-gotu/is-gotu-legit.md): Yes. GoTu has operated since 2019 and reports more than 200,000 dental professionals and more than 45,000 dental practices across all 50 states.
- [What is GoTu?](https://gotu.com/docs/about-gotu/what-is-gotu.md): GoTu is a dental staffing marketplace. Dental offices post shifts, and dental hygienists, dental assistants, front desk professionals and associate dentists choose the shifts they want to work.
- [What is included with every GoTu shift?](https://gotu.com/docs/about-gotu/what-is-included-with-every-gotu-shift.md): Every shift includes vetted, credentialed dental professionals, credential verification and insurance, malpractice and occupational accident insurance (OAI) coverage, real-time booking updates and a dedicated support team, with no subscriptions or hidden fees.

## For Dental Offices and DSOs

- [Can I Add Multiple Office Locations to My Account?](https://gotu.com/docs/for-dental-offices/can-i-add-multiple-office-locations-to-my-account.md): No, each office location has its own unique GoTu account. However, if you manage multiple offices, reach out to your Regional Account Manager at GoTu.
- [Can I Contact the Dental Professional Before I Confirm Them for My Shift?](https://gotu.com/docs/for-dental-offices/can-i-contact-the-dental-professional-before-i-confirm-them-for-my-shi.md): No, you cannot contact a professional before confirming them for a shift. However, once a professional is confirmed for your shift, you can chat with them directly through the GoTu app to discuss any shift details or questions you may have.
- [Do You Support DSOs/DPOs/DMOs?](https://gotu.com/docs/for-dental-offices/do-you-support-dsos-dpos-dmos.md): Yes, we support DSOs/DPOs/DMOs! GoTu helps DSOs fill positions with top-quality professionals through a streamlined, reliable process. Book a demo to learn how we can support your organization.
- [Does GoTu Provide Any Training to Professionals?](https://gotu.com/docs/for-dental-offices/does-gotu-provide-any-training-to-professionals.md): GoTu is a marketplace platform and only provides state-mandated training required for GoTu’s type of business. Professionals receive various required training while obtaining their certification or license.
- [How and When Do I Pay the Dental Professional and Booking Fee?](https://gotu.com/docs/for-dental-offices/how-and-when-do-i-pay-the-dental-professional-and-booking-fee.md): When a shift is confirmed, GoTu collects the GoTu service fee and employee fee (if applicable) , while the professional’s pay is charged 7 days before the shift.
- [How Are the Dental Professionals Paid?](https://gotu.com/docs/for-dental-offices/how-are-the-dental-professionals-paid.md): GoTu handles all payments to dental professionals. Once a shift is completed, the professional will be paid through the GoTu platform. Please do not pay any professional directly.
- [How Can I Adjust the Shift Hours a Professional Completed at my Office?](https://gotu.com/docs/for-dental-offices/how-can-i-adjust-the-shift-hours-a-professional-completed-at-my-office.md): Any shift adjustments should be made on the platform and within 24 hours of the shift ending.
- [How Do I Create a GoTu Account for a Dental Office?](https://gotu.com/docs/for-dental-offices/how-do-i-create-a-gotu-account-for-a-dental-office.md): Download the GoTu app or create an account on the GoTu Dental Portal .
- [How Do I Find the Right Professionals for My Office?](https://gotu.com/docs/for-dental-offices/how-do-i-find-the-right-professionals-for-my-office.md): Once a professional applies, you are able to review their GoTu profile. This includes but is not limited to, their license information, years of experience, skills, and education, and even the software they are experienced in.
- [How Do I Request a Dental Professional?](https://gotu.com/docs/for-dental-offices/how-do-i-request-a-dental-professional.md): You can use the GoTu web platform or mobile app. Once logged in, you’ll see a “Post a Shift” button which allows you to post shifts whenever you need.
- [How Do You Guarantee the Quality of the Dental Professionals on GoTu?](https://gotu.com/docs/for-dental-offices/how-do-you-guarantee-the-quality-of-the-dental-professionals-on-gotu.md): GoTu verifies the licenses and certifications of every dental professional on the platform. Plus, professionals are rated by dental offices after each shift to ensure they meet your standards and deliver quality care.
- [How Much Does It Cost?](https://gotu.com/docs/for-dental-offices/how-much-does-it-cost.md): For detailed information on pricing tailored to both private practices and DSOs, please visit our pricing page .
- [In The Event Of Patient Cancellations, What Should I Do? ](https://gotu.com/docs/for-dental-offices/in-the-event-of-patient-cancellations-what-should-i-do.md): If your office experiences patient cancellations, you can assign tasks to the professional that are within their usual scope of work.
- [No One Has Responded to My Job Posting. What Can I Do?](https://gotu.com/docs/for-dental-offices/no-one-has-responded-to-my-job-posting-what-can-i-do.md): Most shifts are filled within a few hours, but occasionally a shift may remain open due to limited professionals in your area or competitive market rates.
- [What About Taxes?](https://gotu.com/docs/for-dental-offices/what-about-taxes.md): GoTu ensures proper tax documents for dental professionals using the platform. Dental offices are not responsible for providing these documents on behalf of any professional booked through GoTu.
- [What Do Professional Badges Mean?](https://gotu.com/docs/for-dental-offices/what-do-professional-badges-mean.md): What Are Badges & What Are They For? Professionals can now earn badges for exceptional Knowledge, Teamwork, Timeliness, Attendance, and Shift Milestones.
- [What Forms of Payment Does the GoTu Platform Support?](https://gotu.com/docs/for-dental-offices/what-forms-of-payment-does-the-gotu-platform-support.md): The dental office can pay using a credit card, debit card, or ACH. Once logged in, simply use the payment tab to manage your payment method(s). Please note, when paying with a credit or debit card, a convenience fee will be applied.
- [What Happens if There’s an Accident or Injury?](https://gotu.com/docs/for-dental-offices/what-happens-if-theres-an-accident-or-injury.md): When onboarding with GoTu, 1099 professionals opt into occupational insurance coverage to protect against injuries while at a client’s location.
- [What if I Don’t Like My Initial Selection?](https://gotu.com/docs/for-dental-offices/what-if-i-dont-like-my-initial-selection.md): You have 20 minutes after confirming a professional for a shift if your circumstances change. If you cancel within 20 minutes, you will be fully refunded.
- [What if I Want to Request the Same Professional for Future Shifts?](https://gotu.com/docs/for-dental-offices/what-if-i-want-to-request-the-same-professional-for-future-shifts.md): You can “favorite” up to 20 dental professionals who’ve worked shifts at your office through GoTu. Visit the Professional Hub page to view professionals who have worked with your office before.
- [What Insurance Coverage Does GoTu Provide?](https://gotu.com/docs/for-dental-offices/what-insurance-coverage-does-gotu-provide.md): Both 1099 and W2 professionals are able to elect to receive medical benefits through GoTu’s vendor. To learn more about these benefits, professionals can reach out to GoTu’s Customer Support team.
- [What Kind Of Dental Professionals Do You Offer On GoTu?](https://gotu.com/docs/for-dental-offices/what-kind-of-dental-professionals-do-you-offer-on-gotu.md): GoTu offers dental hygienists, dental assistants, expanded function dental assistants, associate dentists, and front desk staff.
- [When Do I Need to Enter a Form of Payment?](https://gotu.com/docs/for-dental-offices/when-do-i-need-to-enter-a-form-of-payment.md): Offices can post shifts without entering payment information but are required to enter payment information before a shift can be confirmed.
- [Where is My Dental Professional? ](https://gotu.com/docs/for-dental-offices/where-is-my-dental-professional.md): If your professional hasn’t arrived at the scheduled start time, you can use the chat feature in the app to call or text them and check their ETA.
- [Who Can Create an Account for the Dental Office?](https://gotu.com/docs/for-dental-offices/who-can-create-an-account-for-the-dental-office.md): A dental office account can be created by the dentist, the office manager, or another administrator who can verify the office information and enter into a contract on behalf of the office.

## For Dental Professionals

- [Are Taxes Withheld From My Earnings?](https://gotu.com/docs/for-dental-professionals/are-taxes-withheld-from-my-earnings.md): Contractor Shifts (Working as a 1099 Contractor) As an independent contractor, taxes are not withheld from your pay. GoTu will issue a 1099 for each tax year you work.
- [Can I Be Hired by an Office That I Met through GoTu?](https://gotu.com/docs/for-dental-professionals/can-i-be-hired-by-an-office-that-i-met-through-gotu.md): Absolutely! If you choose to accept an employment offer, please let us know so we can update our records (call or text 855-879-4688 ). We also offer reverse recruiting services if you’re interested in part‐time or full‐time opportunities in your area!
- [Can I Cancel After I’ve Been Confirmed for an Active Offer?](https://gotu.com/docs/for-dental-professionals/can-i-cancel-after-ive-been-confirmed-for-an-active-offer.md): Once you have accepted a shift, you’ve committed to completing the shift, and the dental office is counting on you.
- [Do I Have to Be a Licensed Dental Professional to Create an Account?](https://gotu.com/docs/for-dental-professionals/do-i-have-to-be-a-licensed-dental-professional-to-create-an-account.md): Hygienists – Yes, you must have an active license and be in good standing. Assistants – You must hold your state’s required license or certification and be in good standing.
- [Do I Need to Enter My Payment/Bank Info to Create an Account?](https://gotu.com/docs/for-dental-professionals/do-i-need-to-enter-my-payment-bank-info-to-create-an-account.md): Contractor Shifts: No, you are not required to enter payment or bank info to create your account.
- [Do I Need To Go Through the App To Work a Shift and Get Paid via GoTu?](https://gotu.com/docs/for-dental-professionals/do-i-need-to-go-through-the-app-to-work-a-shift-and-get-paid-via-gotu.md): At no time should a dental office independently request services from a dental professional without using GoTu’s platform.
- [Do I Need to Work Scheduled Shifts While My Account is Restricted or In Review?](https://gotu.com/docs/for-dental-professionals/do-i-need-to-work-scheduled-shifts-while-my-account-is-restricted-or-i.md): You are still expected to work all scheduled shifts on your account unless otherwise informed by GoTu. View all scheduled shifts in the “Schedule” tab.
- [How Can I Adjust a Shift I Have Already Worked?](https://gotu.com/docs/for-dental-professionals/how-can-i-adjust-a-shift-i-have-already-worked.md): Any shift adjustments should be made on the platform and within 24 hours of the shift ending.
- [How Can I Search For Shifts in Different Areas Outside of My Home Address?](https://gotu.com/docs/for-dental-professionals/how-can-i-search-for-shifts-in-different-areas-outside-of-my-home-addr.md): You can use the search bar located at the top of the 'Shifts' screen to search for shifts in different areas if you are traveling or in another area.
- [How Do I Create a GoTu Account?](https://gotu.com/docs/for-dental-professionals/how-do-i-create-a-gotu-account.md): Download GoTu from the Apple App Store or Google Play Store and complete the sign-up process (gotu.com/app).
- [How Do I Use The Clock In / Clock Out Feature?](https://gotu.com/docs/for-dental-professionals/how-do-i-use-the-clock-in-clock-out-feature.md): The Clock In/Clock Out feature allows professionals to log their working hours accurately, ensuring they are paid for every hour/minute worked and enabling compliance with state policies and regulations.
- [How Far Away Will Job Offers Be?](https://gotu.com/docs/for-dental-professionals/how-far-away-will-job-offers-be.md): By default, we show and notify you for all shifts within a 25-mile radius of your home address. Professionals can adjust the distance to view shifts with the Distance filter in the ‘Shifts’ screen.
- [How/When Am I Paid?](https://gotu.com/docs/for-dental-professionals/how-when-am-i-paid.md): Contractor Shifts (Working as a 1099 Contractor) GoTu offers dental professionals two payment options: Direct deposit: Dental professionals must have their bank account or debit card number on file for GoTu to successfully process payments.
- [Is a Profile Photo Necessary?](https://gotu.com/docs/for-dental-professionals/is-a-profile-photo-necessary.md): A profile photo is essential for completing your profile and helps dental offices know who to expect when you arrive.
- [Is My Feedback to Offices Anonymous?](https://gotu.com/docs/for-dental-professionals/is-my-feedback-to-offices-anonymous.md): Yes, your feedback is anonymous. Offices are not able to view your rating or written feedback that is submitted.
- [What Can the Offices See When I Apply to a Shift?](https://gotu.com/docs/for-dental-professionals/what-can-the-offices-see-when-i-apply-to-a-shift.md): Offices can see your name, profile picture, years of experience, specialties and procedures, software knowledge, and badges when you apply for a shift.
- [What if I Don’t Like to Work at the Office I Was Matched With?](https://gotu.com/docs/for-dental-professionals/what-if-i-dont-like-to-work-at-the-office-i-was-matched-with.md): If you've been confirmed for a shift at an office you'd prefer not to work with, please cancel the shift right away through the app.
- [What if I’m Available but Not at the Rate Posted?](https://gotu.com/docs/for-dental-professionals/what-if-im-available-but-not-at-the-rate-posted.md): If the rate posted by a dental office does not match your standard working rate, you are encouraged to counter the offer by selecting the counter button on the shift post and requesting your standard rate.
- [What if the Dental Office Needs to Cancel?](https://gotu.com/docs/for-dental-professionals/what-if-the-dental-office-needs-to-cancel.md): Things happen and sometimes an office needs to cancel.
- [What Insurance or Benefits Is Avalaible for Professionals?](https://gotu.com/docs/for-dental-professionals/what-insurance-or-benefits-is-avalaible-for-professionals.md): Both 1099 and W2 professionals are able to elect to receive medical benefits through GoTu’s vendor. To learn more about these benefits, professionals can reach out to GoTu’s Customer Support team.
- [What Is the Minimum Age to Sign Up as a Dental Professional on GoTu?](https://gotu.com/docs/for-dental-professionals/what-is-the-minimum-age-to-sign-up-as-a-dental-professional-on-gotu.md): To register as a dental professional on GoTu, you must be at least 18 years old.
- [Why Can’t I Know the Dental Office Before Applying?](https://gotu.com/docs/for-dental-professionals/why-cant-i-know-the-dental-office-before-applying.md): GoTu is committed to protecting the privacy of the digital community. Once the shift is confirmed, you will be able to access the dental office’s information.
- [Why Do You Need My Identification Information?](https://gotu.com/docs/for-dental-professionals/why-do-you-need-my-identification-information.md): We require your identification to ensure the safety and security of both dental offices and professionals.